Everything you need
to know

Each building is on a different street, but all are ideally located around Puerta del Sol, about a 5-minute walk (400 metres) from one another. They differ in décor and style, but quality standards and amenities are the same across all properties.

Please note that the Soho, Gran Vía and Abracadabra buildings are rooms, so they do not have a kitchen.

If you booked directly with us or chose pay-at-property, we will send you an email with a secure payment link. You can pay by Visa or Mastercard, debit or credit. If we do not receive payment after two attempts, we will cancel the reservation.

Any remaining balance due on arrival can be paid by card. Cash is not accepted.

It depends on the rate you selected at the time of booking:

• The non-refundable rate is cheaper but does not allow cancellations or changes. 100% is charged at the time of booking.
• The refundable rate is charged a few days before arrival, according to the conditions of the platform where you booked.

If you cancel outside the free-cancellation window or do not show up, 100% will be charged.

If your reservation is at Suites You Nickel, please come to our reception at Calle de Bordadores 9, ground floor left. We will assist you with check-in and answer any questions.

If your reservation is at any of our other buildings, you will complete check-in through the app we send you by email. The same app grants access to your accommodation.

Check-in is from 14:00. If you arrive earlier, you are welcome to leave your luggage with us at reception and head out to explore the city.

If your reservation is at Abracadabra Suites or Suites You Gran Vía, you may leave luggage in the building itself. Details will be included in your booking confirmation email.

We require a valid ID (national ID card or passport) for every guest staying in the accommodation, as guest registration is required by law.

We may ask for a security deposit for reservations of 4 or more people, multiple accommodation bookings, or stays longer than 4 nights.

Yes, as long as the full reservation has been paid before check-in. We will need the full name of the person collecting the keys confirmed to us in writing beforehand.

Please note that the resale of reservations, whether between individuals or companies, is not permitted.

The entire city centre falls under the Madrid 360 low-emission zone, so vehicles must display an environmental badge and comply with access restrictions.

If our garage hours or vehicle size restrictions do not suit you, we recommend the Las Descalzas Reales car park, where you can get a 20% discount on stays of more than 11 hours — just bring us your parking ticket to get it stamped.

Yes. Please contact us by email to check availability. If you have not yet made your reservation, you can add this service during the booking process.

We are sorry, but for hygiene and safety reasons pets are not allowed in any of our properties.

All our properties include air conditioning, free Wi-Fi, a flat-screen TV, bed linen, towels and a gel dispenser in the bathroom.

Apartments also feature a fully equipped kitchen: microwave, fridge, hob and utensils. For hygiene reasons, toasters are not provided. A hairdryer is available in the bathroom.

We share our favourite things to do in Madrid on the Suites You blog. If you have any specific questions, feel free to ask and we will be happy to share our personal recommendations.

You can send us a WhatsApp or email us at info@suitesyou.com.

We do not carry out daily cleaning, but for stays of 3 nights or more you may request a towel change. If you would like a full cleaning service during your stay, please ask us and we will explain how to arrange it.

Our cleaning service covers taking out the rubbish and changing towels. If you prefer we do not enter your accommodation, please let us know on arrival.

You do not need to clean the apartment, but before leaving please make sure all kitchen items you have used (plates, cutlery, glasses, etc.) are washed, and that any rubbish is bagged up.

Check-out is at 11:00. Unfortunately, late check-out is not possible, as we need time to clean and prepare the accommodation for the next guests.

Absolutely! If you need somewhere to leave your bags after check-out, we are happy to help. Your booking confirmation email will include more specific details.

• Every building has a key drop box where you can leave the keys on departure (we will show you where at check-in).
• If you prefer, you are also welcome to bring them to reception at 11:00.

Of course. Just provide us with the following details:

• Full name of the individual or company
• Tax identification number
• Address and postcode

We will send the invoice to the email address you provide after your check-out.

• Parties are not permitted. We ask all guests to keep noise to a reasonable level throughout their stay.
• Each guest is responsible for keeping their apartment and the common areas in a reasonably clean and hygienic condition.
• Guests who breach our house rules may be asked to vacate the property without compensation.

If you think you may have left something behind, get in touch with us and we will do our best to help you recover it. If we find an item and have not heard from you within 15 days of your check-out, we will try to give it a new home.

We would love to hear about your experience. Send us an email at info@suitesyou.com with your comments and suggestions. Your feedback genuinely helps us improve!