Payment of utilities
We will provide you with the invoice corresponding to the excess consumption and detailed information for the payment of the same, after your stay with us, since that is when we have all the invoices. At that time we will indicate the payment methods or we will discount the amount of the guarantee.
How is the excess of supplies calculated?
Sometimes, the bills we receive for electricity and water correspond to periods that do not usually coincide with your date of entry and exit of the apartment, for this reason, we are forced to calculate what you have actually consumed, it is not enough for us to send you the invoices. The most reliable way to do this is to use the electricity consumption on the dates you have stayed with us (the dates of your contract) in kWh. Then, we translate these kWh into €, according to the rate we have in force with our supplier, we add the corresponding taxes, and finally we see if the resulting amount is higher or lower than the consumption you have included in your contract.
When an apartment is empty, because the tenant is away for a few days, it has a lower electricity bill, but it still has it. This is due to two factors: on the one hand, we pay a fixed part for the contracted power, regardless of whether there is consumption or not, and on the other, we deliver the apartment in habitable conditions, which includes having various appliances turned on and plugged in, such as the refrigerator and the water heater, which consume electricity.
Although we try to make the calculations with the greatest care, we can get confused, for this reason, we do not charge anything until we have sent you the calculations and receive your response indicating that you have reviewed them and see that they are correct. If not, let us know and we’ll check again.
What can I do to minimize electricity consumption?
Turn off the air conditioning when you’re not at home and while you’re sleeping, leave all electrical and/or electronic appliances that you’re not using unplugged, including chargers, except for the refrigerator and electric water heater.
Set the refrigerator to (ECO) mode, or at least don’t set it to maximum cold. Appliances like the washing machine and electric heaters consume a lot of electricity, use them only when necessary.
Turn off everything that you’re not going to use when you leave the house, except for the refrigerator and electric water heater.