What is the difference between the buildings of Suites You?
Each building (Zinc, Platinum, Mercury and Nickel) can be found on a different street, but each of them are located closely to the Puerta del Sol with a walking distance of 5 minutes from each other. In addition, buildings differ in their decor and style, but the standard of quality and equipment is the same in all of them.
Something you ought to know before you make your selection, especially if you are coming with children or a lot of luggage, is that the building of Nickel (Calle Carmen 5) does not have an elevator.
You can use the following methods of payment:
If there is still a pending payment upon arrival, you can complete it with a credit or debit card. Please, keep in mind that we do not accept bills more than 500€. The closest currency exchange machine is located in the street, Arenal, which is about a 3 minute walk from of reception office.
After making a reservation, can it be canceled?
This depends on the rate that you chose in your reservation. We offer two types of rates: refundable and nonrefundable.:
The nonrefundable rates are more economical, but they do not allow for cancelations. For these rates, we charge 100% in the moment the reservation is made.
The refundable rate allows for cancelation up to 7 days before your arrival date. In order to make a reservation, we charge 30% of the total payment (the pending payment will be charged upon arrival at the apartment). In the case that you cancel within the permitted time period, we will return the 30% that you have already paid. If you cancel outside of the permitted time period, we will charge 100%.
Where is the reception office and where do I have to go on the day of my arrival to collect the keys?
Whether your reservation is in the building Zinc, Nickel, Platinum or Mercury, on the day of your arrival, you will need to visit the reception office, located in Bordadores, 9bis, bajo F. From there, we will assist you in your check-in, provide various recommendations on tourist information, and answer any other questions you might have. Our hours of reception are Monday to Friday, 9am to 2am, and on the weekends, 10am to 2am.
What time can I check-in?
The hour of check-in for your apartment is at 2:00pm. If you arrive early, don’t worry. You can leave your luggage with us in our reception office while you enjoy the city.
Remember that our hours of reception are from Monday to Friday, 9am to 2am, and on the weekends as well as festivals, 10am to 2am
Do I need to bring any documentation on the day of my arrival?
Yes, in order to do the check-in, we need a document of identification (passport or National Identification Card) for each person older than 16 years who will be staying in the apartment, given that the law requires us to register all of our guests. We will also need the card in which you made the reservation.
Is it possible for a person who is not the reservation holder to collect the keys?
Yes, but only in cases in which the reservation has been paid in full before the check-in of the apartment. If the owner of the card used is not present, we will refund the amount initially paid to the card and take a new payment decided by those present.
In this point, we exclude the resale of reservations, either between individuals or companies.
If I desire to park in El Centro, what do I need to do?
The zone of El Centro is regulated by, “Madrid Central”, and it is required to have an environmental card for access with any type of vehicle.
Once you sign in, we have the following options:
Am I allowed to bring pets?
No, we are very sorry. We also are very fond of animals. However, for concerns of hygiene and security, animals are prohibited from entering the apartments.
What will I find in the apartment?
All apartments have air conditioning, free Wi-Fi, flat-screen television, bathroom with shower, kitchen (microwave, fridge, cookers and cooking utensils), bedding, towels, shampoo and bath gel.
What to do in Madrid? – Recommendations
The apartments are in the very centre of Madrid so most important sights are within walking distance. Our reception staff will provide travel advice so that you make the most of your stay. For now, please check the following suggestions:
Watch the sunset at the Temple of Debod
Go shopping on Calle Preciados and Calle Fuencarral
Hire a boat to row on the Retiro Park’s pond.
Have a chocolate Napolitana at La Mallorquina bakery
Have chocolate con churros for breakfast at San Ginés
Enjoy the views from the rooftop terrace of the Círculo de Bellas Artes building (an entrance fee will be requested)
Walk along Gran Vía from Plaza de España up to Cibeles
Go for tapas around La Latina district, particularly in Calle Cava Alta and Calle Cava Baja
Go to El Rastro street market on a Sunday
Enjoy the bars around the Malasaña area
Wander around the countless treasures of the the Prado Museum
Visit the Royal Palace and the Almudena cathedral
Visit the iconic Plaza Mayor
Enjoy the unique atmosphere and diversity of the Chueca area
For information about guided visits or tours ask our reception staff. We will be happy to help you.
How can I contact you if I need any help during my stay?
The reception office’s opening hours are:
– Business days: from 9.00 in the morning to 2.00 in the night.
– Saturdays, Sundays and bank holidays: from 10.00 in the morning to 2.00 in the night.
Will the apartment be cleaned during our stay?
Since these are tourist apartments, a complimentary cleaning service will be carried out:
-Once during your stay for stays longer than 4 nights
-Every four nights for stays of over 10 days.
Can I check out later?
The time that our housekeeping staff have to clean the apartments is very limited. For this reason, it is not possible to extend the checkout time beyond 12.00 noon. In any case, you will always have the option to leave your luggage in our luggage room so that you can keep enjoying your time in Madrid.
Where can I leave my luggage on the day I leave?
Since our reception office is permanently open until 02.00 in the night, you can leave your luggage in our luggage room until that time.
How do I return the apartment keys?
If you check out out during our opening hours you can hand them in at our reception office. If you leave early, please drop the keys into the letterbox provided for this purpose.
How do I get an invoice for my stay?
Please contact our reception and provide us with the following details:
-Full name of the person or company
-Home address or registered office
You can collect your invoice upon arrival.
Are there rules about my behaviour at Suites You?
In order to ensure that all guests enjoy their stay fully, we have some rules and guidelines on guest behaviour:
Parties are not allowed and we ask all guests that they keep noise within a reasonable level during their stay.
It is the guest’s responsibility to keep both the apartment and the common and neighbouring areas reasonably clean and tidy.
The breach of the rules on behaviour may result in eviction of the guests with no refund.
You can read our full terms and conditions here: GENERAL RULES
Do we need to clean our apartment?
Before you check out, you need to wash the cups, dishes and cooking utensils. The rest is down to us. For stays of over 4 nights we will carry out a complimentary cleaning halfway through your stay including the change of towels and bed sheets. In any case, you can request clean towels, toilet paper, shampoo, bath gel or soap bars at any time during your stay.
Can I bring my pet?
We do not accept pets inside the apartments. For special requests please contact our reception team.
I left something in the apartment
We store all lost and found items for a period of 15 days. If they are not claimed during that period we give them to charitable organisations.
If you think that you may have left something in the apartment, please contact us. We will help you get it back.
Sol Square will not be responsible for the loss of items left in the apartments.